Posted By: Career Enrichment Network
About Educere – Educere provides virtual education services to K-12 schools, students and educators. Inc. magazine ranked Educere among the fastest growing private education companies in America in each of the last 5 years (2015, 2014, 2013, 2012, 2011). For more information about Educere, go to www.educere.net.
Personal Learning Coach
Responsibilities: The Personal Learning Coach™ is the single point-of-contact for Educere’s K-12 customers; responsible for ensuring a positive virtual education experience for schools, students and parents. The Personal Learning Coach™ serves as client advisor, coordinator, mentor, liaison, and safety net.
Role Type – Full-Time, Part-Time, Summer, Co-op and Intern positions considered
Location – Ambler, PA
Specific Duties
- Deliver excellent customer support to clients throughout the education experience
- Cultivate positive virtual relationships with students, parents, and schools
- Respond in a timely manner to phone and email inquiries
- Maintain client interaction in Customer Relationship Management (CRM) software
- Recommend courses/programs aligned with customer interest/need
- Work with Educere team to nurture client bond
- Manage registration process
- Encourage and motivate students
- Act as a liaison between Education Provider and clients
- Obtain/pull grades from Education Provider
- Send Registration Received, Welcome, Progress, and Final Grade emails to constituents
- Phone and email students, parent, and/or school as needed
Minimum Qualifications
- Proactive contributor
- Experience helping students
- Skilled in written and oral communication
- Customer service-oriented background
- Proven computer skills (Email, Microsoft Word, Microsoft Excel)
- Bachelors or Masters Degree in Education
- Certified Teacher
Cover Letter, Resume, & Salary Requirement Submission – jobs@educere.net
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Education Services Specialist
Responsibilities: The Educere Education Services Specialist assists the Educere Personal Learning Coach™ in supporting Educere’s K-12 customers. Together, the Education Services Specialist and Personal Learning Coach™, are responsible for ensuring a positive virtual education experience for schools, students and parents.
Role Type – Full-Time, Summer, Co-op and Intern positions considered
Location – Ambler, PA
Specific Duties:
- Deliver excellent, positive, and professional customer support to any and all students/clients throughout the education experience.
- Respond in a timely manner to phone and email inquiries. Answer phone calls and determine if necessary to forward to PLC
- Recommend courses/programs aligned with customer interest/need based on school programs/handouts
- Act as a liaison between Education Provider and clients.
- Ability to independently navigate the Internet and websites of providers as well as trouble shoot any issues
- Update Edtell Customer information connected with client interactions
- Document important information in individual school profile or by individual student’s comment section.
- Use PhotoShop to create custom logos for customer programs/handouts
- Provide timely and accurate execution of assigned administrative and other duties and multi-task
- Communicate effectively and frequently with management about successes, issues, barriers, and other matters
Minimum Qualifications:
- Previous Customer Service experiences a plus.
- Effective communication, presentation, and organizational skills with students, parents and staff with the ability to handle multiple tasks simultaneously
- Excellent organizational and written/verbal communication skills
- Ability to build positive relationships with students, parents and staff.
- Access to reliable transportation
- The position requires proficiency with computers and an ability to learn fundamental workings of content management systems and web applications. Daily work also requires extensive use of Microsoft Word, Excel, and Outlook
- Legally authorized to work in the US.
Cover Letter, Resume, & Salary Requirement Submission – jobs@educere.net